Frost Money Ltd, trading as Frost, respects your privacy and is committed to protecting your personal data.

This statement is designed to provide information for you as to how we look after your personal data when you visit our website or through the use of our mobile App. Further this policy will inform you of your rights regarding your personal data and how the law protects your personal data.

The meaning of words used throughout this policy can be found in the glossary section of this policy.


We are Frost Money Ltd (we, us, our) and we operate under the trading name of Frost.

We are a company incorporated in England and Wales. Our registered is 3rd Floor, Oakland House, Talbot Road, Manchester, M16 0PQ and our company registration number is 12231881.

We are the data controller for any personal data that you supply to us using this website, or through the use of our App.


Personal data is any personal information about a person from which that person can be identified. If a person cannot be identified from the information then it is not personal data (for example data where identity has been removed and has been anonymised).

For more information on data is considered to be personal data, please visit the website of the Information Commissioner’s Office at


We will collect the following information from you:

  1. Your name

  2. Your e-mail address

  3. Your address

  4. Your date of birth

All personal data is collected in order to enable us to provide you with the best services.

If you fail to provide personal data by law or under the terms of any contract with us despite us having requested it then we may not be able to perform the contract we have with you or the contract we are trying to enter into with you.

If we are unable to perform our contract or enter into a contract with you, we may take the decision to cancel our services with you. Should we cancel our services, we will notify you accordingly.

Whilst we hold the above information about you, it is your responsibility to ensure that the information that we hold about you is correct. Should you wish to request any changes to personal data that we hold about you, you may contact us. Our contact details are within section 8 “HOW TO MAKE A COMPLAINT”.


We will use the information you give us to keep you up-to-date with what’s happening and what we are doing. We will send you marketing communications.

We will only contact you and process your personal data if you give us explicit consent.


We may share your information in certain circumstances, including:

  1. With business partners, suppliers and subcontractors, social media platforms and other related service providers, with companies, organisations or individuals outside Frost (such as analytics providers) for the performance of any contract we enter into with them or you or for the uses set out in the section “HOW WE USE PERSONAL DATA WE HOLD ABOUT YOU”;

  1. If we are under a duty to disclose or share your information in order to comply with any legal obligation. This includes exchanging information with: tax authorities; the police and other law enforcement bodies.


We generally process your information through servers in the EEA and normally store it for six years.

We process your information and store it on servers managed by our hosting providers. Those servers are located across a number of secure data centres in the EEA.

Unfortunately, the transmission of your information via the Internet can never be completely secure. Although we will do our best to protect your information, we cannot guarantee the security of information about you transmitted to us and so any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


You have various rights under data protection laws in relation to your personal data which may be exercised in certain circumstances. Your rights include being able to:

  1. Request access to your personal data

  2. Request that your personal data be corrected

  3. Request the erasure of your personal data

  4. Object to the processing of your personal data

  5. Restrict the processing of your personal data

  6. Request a transfer of your personal data

  7. Withdraw your consent

If you wish to exercise any of the rights set out above, please contact us. Our contact details can be found in the section “HOW TO MAKE A COMPLAINT”.

Should you have any further questions regarding your rights, you should seek the advice of a qualified legal practitioner or advice from the Data Protection Supervisory in your country (if you are accessing this website outside of the United Kingdom). If you are accessing this website within the United Kingdom, more information about your rights can be obtained from the Information Commissioner’s Office.


You are not required to pay a fee to access your personal data (or to exercise any of your other rights). However, we may charge a fee if your request is one which is unfounded, repetitive or excessive.

If your request is unfounded, repetitive or excessive in addition to being able to charge a fee for complying with your request, we also have to ability to refuse to deal with your request. Should we choose to refuse to deal with your request, we will notify you accordingly.

What we need from you

In addition to a fee, if any, we need documentation from you to enable us to confirm your identity in order to assist us with enabling you to access any of your rights in relation to your personal data. Such documentation to include (1) photographic identification and (2) a document displaying your residential address dated within the period preceding 3 months of your request.

By providing us with the relevant documentation to confirm your identity, you are enabling us to ensure that your personal data is not being disclosed to anyone who is not entitled to it.

We may ask for further information from you to enable us to speed up our response in relation to your request to exercise any of your rights.

Time limits

We try to respond to all legitimate requests from a person to exercise their rights within 30 days. Although please be mindful that it may take us longer to deal with your request if your request is particularly complex or you do not supply us with any documentation and or information that we may request from you.

If we are unable to respond to you within 30 days, we will notify you accordingly.


If you have a complaint about how we use your personal information, please do so using any of the below methods.

By post to:

Frost Money Ltd

3rd Floor, Oakland House

Talbot Road


M16 0PQ

If, following our review of your complaint, you are still not happy then you can, if you are based in the United Kingdom, contact the UK’s data protection supervisory – The Information Commissioners’ Office (“ICO”).

More details about the ICO can be found on their website at

If you are not based in the United Kingdom you should refer your complaint to your relevant country’s data protection supervisory authority, if any.

You do not have to approach us in the first instance before you contact a Data Protection Supervisory Authority if you have any concerns about how we use your personal data. However, we ask that you approach us first should you have any complaints about the way we handle your data to enable us to take the opportunity to address your complaint accordingly.


We will keep this policy under review and will make any relevant updates to this policy.

If we change the way we use your personal data, we will make any relevant updates to this policy.

Any changes made to this policy will be available on this page.


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The following terms have the meanings opposite them:

“data protection laws” means the General Data Protection Regulation (EU 2016/679) or any substantially equivalent law enacted in the UK, as applicable;

“EEA” means the European Economic Area;

“our website”, “website” or “site” means and all related sites;

“we”, “us”, “our” or “Frost” means Frost Money Limited;

“your information” or “information about you” means personal data (as defined in the data protection laws) about you.